Frequently Asked Questions
Categories
Booking and Reservations
1 Where can I get some more services?
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2 Do you offer group booking discounts?
Yes, we offer special rates for group bookings. Please contact our team for details.
3 What is your cancellation policy?
Cancellations must be made 48 hours before check-in to avoid charges.
4 How do I make a reservation?
You can book directly on our website or contact us via phone or email.
General Information
1 Do you have a restaurant on-site?
Yes, we have a restaurant offering local and international cuisine.
2 Do you offer guided tours or activities?
Yes, we can arrange guided tours, hiking, and game drives upon request.
3 What are some nearby attractions?
Mt. Elgon, Sipi Falls, and game drives are popular nearby attractions.
4 What is the check-in and check-out time?
Check-in is at 2:00 PM, and check-out is at 11:00 AM.
5 What other services do you provide?
We offer laundry service, conference facilities, transport, and bar services.
6 Is parking available at the hotel?
Yes, we offer free on-site parking for all guests.
Payment
1 Do you offer flexible payment plans for longer stays?
Yes, we can arrange flexible payment options for extended stays. Please contact us for details.
2 Can I pay upon check-in?
Yes, you can pay at check-in, but we recommend securing your booking with a deposit.
3 What payment methods do you accept?
We accept cash, credit/debit cards (Visa, MasterCard), and mobile money.
4 Do you require a deposit for reservations?
Yes, a deposit is required to confirm your reservation, which is refundable if you cancel within the allowed period
5 Are taxes included in the room rates?
Yes, all taxes and service charges are included in the listed room rates.
6 Do you offer refunds if I cancel my reservation?
Yes, full refunds are provided if cancellations are made within the required notice period.
Rooms and Accommodations
1 What are some nearby attractions?
Mt. Elgon, Sipi Falls, and game drives are popular nearby attractions.
2 Are there accessible rooms for guests with disabilities?
Yes, we have rooms designed for accessibility with features like ramps and wide doorways.
3 How far is the hotel from the city center?
The hotel is approximately 15 minutes from the Mbale city center.
4 Do your rooms have views of Mt. Elgon?
Yes, many of our rooms offer stunning views of Mt. Elgon.
5 How many rooms are available at the hotel?
We have 150 rooms available for guests.